For details on your 30 days right of return, please see the Returns Policy section of the website. This section details your statutory rights of cancellation. You have the right to cancel your purchase and receive a full refund provided you notify us in writing as set out below that you are exercising this right of cancellation no later than
fourteen working days (i.e. excluding weekends and bank holidays) beginning with the day after you received your goods. To exercise this right of cancellation: Contact us by email at concierge@sofsy.com

Follow the returns instructions as laid out in the Returns and exchanges section of this site. Please note that if you fail to take reasonable care of returned goods or fail to return the goods to us, we will be entitled to make a claim against you for any losses which we suffer. If your goods are faulty or do not meet the description given on the site, we will refund the value of your order for those goods. For more information on how to return goods to us please refer to the Return Policy section of the site.

We recommend that returned goods be sent via insured, traceable delivery for your protection. Occasionally, orders or parts of an order are cancelled by our system for various reasons.

Some reasons are:

• Item(s) not available

• Difficulty in processing your payment information

• Cannot ship to address provided

• Duplicate order was placed If your order is cancelled by us, you will receive an email which will explain the reason for the cancellation. You will not be billed for any cancelled items.

If you are interested in alternative products, please contact us by email at concierge@sofsy.com for a recommendation.

You can refer to our Size Guide located near the size selector on each product page, or feel free to contact us at concierge@sofsy.com for further assistance.

Once you place your order online, you can view your purchase details, track its preparation, and stay updated on shipping progress through your My Account page.

Your order is confirmed when you receive a confirmation email containing all the relevant details.

If the item you desire is presently unavailable, we invite you to join our exclusive email list for updates and revisit our website soon. Stay connected to secure your place in experiencing the finest creation.

Should the product you’re looking for be unavailable, you can sign up for our waiting list and get notified as soon as it’s back in stock.

Our digital storefront offers international delivery. See the available destinations in the "Country" menu at checkout.

Here are trusted services we offer through UPS and USPS:

UPS

• UPS Worldwide Expedited®
• UPS Worldwide Express Plus®
• UPS Worldwide Express®
• UPS Worldwide Saver®

USPS

• USPS First Class Package International
• USPS Priority Mail Express International
• USPS Priority Mail International

Shipping fees and delivery times vary by destination and selected service. All applicable charges and estimated delivery times will be displayed during checkout.

Please note that import duties, taxes, and customs charges may apply upon delivery, depending on your country’s regulations. These fees are determined by the destination country and are the responsibility of the customer. We recommend checking with your local customs office for more information on potential charges before placing your order.

Please open a claim with your carrier and reach out to our concierge at concierge@sofsy.com. Note that any delivery-related claims must be submitted within 14 working days of the parcel’s delivery.

Once your order has shipped, you will receive an email with tracking information. You can also check the shipping or order status on your My Account page. If you haven’t received a confirmation email, please contact us for further assistance.

Should an item not be to your liking, you can simply return the goods to us within 30 days of receipt, free of charge. Items must be unworn and in their original packaging. At this time, we are only able to process returns for orders within the USA (Domestic).

We apologize for any inconvenience this may cause. We are actively working on expanding our return and exchange options to other regions and will keep you updated as soon as these become available.

Return Instructions:

Pack the return item(s) in the original packaging.

After your return request has been reviewed and approved, you will receive a return shipping label. Please use this label to ship the package.

Drop off the package at your nearest shipping carrier's location.

Exchange Instructions:

To request an exchange, contact us at concierge@sofsy.com with details of the item you wish to exchange and your preferred replacement and we will provide you the steps to proceed accordingly.

If you need help with your return/exchange, contact us at concierge@sofsy.com.

Refund Information:

If you would like a refund, please contact our concierge team at concierge@sofsy.com. Once we receive and inspect the returned items, we will process your refund within 30 days to your original payment method (credit card, PayPal, or bank account).

Return Address:

sofsy c/o Cajun Prep
925 Ave G, Kentwood, LA 70444, United States

Additional Return Information:

Returns must include the original sales or gift receipt.

Only items in saleable condition will be accepted for return or exchange.

If you have any questions or need further assistance, contact our concierge team at concierge@sofsy.com.

If your parcel arrives damaged, we kindly invite you to contact our concierge team at concierge@sofsy.com. Please ensure to take photos of the package and retain it for any required inspection by the carrier.

You can place an order and check out as a Guest.

However, becoming our member offer a faster checkout with saved addresses, payment details, and order history.

Once you place your order online, you can view your purchase details, track its preparation, and see shipping updates directly in My Account and real-time notifications will be sent via Order Confirmation and Shipping Confirmation emails.

Your privacy is of the highest importance to us. We handle your personal information strictly in accordance with our Privacy Policy.

We encourage you to review our Privacy Policy, as it contains important terms that apply to you.